Shipping policy
To make sure your package reaches you without a hitch and within our specified delivery time frames, please ensure that your address is entered accurately, including all necessary details. Using the right abbreviations, providing correct street numbers, building or apartment numbers, and including route information (if applicable) is vital for a timely delivery. Please note that we cannot be held responsible for lost, misplaced, or incorrectly delivered shipments if the address information provided is inaccurate or entered incorrectly during the purchase process.
Shipping Costs & Delivery Times
We will ship the goods within 3 days after you make the payment. The delivery time will depend on the efficiency of the logistics company, which we cannot control.
Please note that tax policies may differ across various regions. Customs or taxes based on local policies may be applicable in other countries. Customers are responsible for all costs incurred during or after shipping, including cross-border duties, taxes, and other related charges.
Return Charging
For returns or exchanges not caused by product quality issues, you will be responsible for the return logistics costs.
Important Information
If the delivery fails due to an incorrect address, resulting in the product being returned by the carrier, and if customers issue a return, customers will be responsible for covering double the return shipping costs: the initial return due to the undeliverable address, and the costs for the non-quality-related return.
We don’t accept PO.BOX as delivery address, please DO NOT fill in an PO.BOX address.
Delivery Claims
If it has not been delivered within 45 days, you can contact us at any time, we will assist you in tracking logistics information, and if necessary, we will refund your payment or resend the package.