Refund policy
Hisporter offers a 5days return and refund policy. The following return and refund policy (hereinafter referred to as "this Policy") applies only to products purchased from Hisporter website.
Purchase products from Hisporter, you agree to be bound by these policies. If you are not eligible or do not agree to any terms, please do not Purchase products from Hisporter.
We do not offer exchange services. If you purchase the wrong product, you need to apply for a return and refund and place a new order.
If your address is filled in incorrectly, such as not filling in the street and house number correctly, resulting in the package being unable to be properly delivered and returned, you will be responsible for all liabilities.
If the package is detained by your customs due to tariffs or customs requirements for buyer personal information, you will be responsible for customs clearance
Cancel the order
You can request to cancel the order at any time before shipment. If the order have already been shipped, we will not allow cancellation of the order, you can only apply for a return and refund after receiving the goods.
You can apply for a return if you meet the following conditions
Within 5 natural days from 0:00 on the day after the customer receives the goods, the product packaging, accessories, gifts, and instructions are complete, and there is no human damage. The product has not been installed, which does not affect secondary sales.
Within 5 natural days from 0:00 on the day after the customer receives the goods, non-human damage to the product.
We have the right to refuse customers' return requests in the following situations
× Those who request a return more than 5 natural days from 0:00 on the day after receiving the goods.
× The returned items are incomplete, the outer packaging, accessories, gifts, instructions are incomplete, or the appearance is damaged due to artificial reasons.
× Collisions caused by non-product quality problems, as well as product quality problems caused by modification, foreign objects (water, oil, sand, etc.), incorrect installation, and failure to use and operate.
× After contacting Hisporter to confirm the return service, the corresponding item was not shipped within 3 natural days.
Please note that returns that are not caused by quality issues will incur logistics fees for the returned products, which will be deducted from your final refund.
In addition, we will refuse to refund packages that do not meet the return conditions, and if you need us to return the returned package, you need to bear the shipping costs yourself.